Deals in 2005
Sector Customer Experience Management Software
Funded by Bank of Ireland
Respond Group Limited
ICON have secured funding for the MBO of Respond Group, the UK's leading provider of customer complaints and feedback applications. Respond has made enterprise-wide sales to an extensive blue-chip client base, including Barclays and AXA, who typically benefit from multi-million pound operational savings and a direct increase in customer satisfaction.
Gartner has identified Respond as an emerging player in the global Customer Experience Management (CEM) segment worth over $1.8billion in 2004 and the company is well positioned to leverage regulatory initiatives in the financial and government markets. The deal was financed by debt finance from Bank of Ireland.