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Deals in 2005

Respond Group

MBO Funding
Sector Customer Experience Management Software
Funded by Bank of Ireland

Respond Group Limited

ICON have secured funding for the MBO of Respond Group, the UK's leading provider of customer complaints and feedback applications. Respond has made enterprise-wide sales to an extensive blue-chip client base, including Barclays and AXA, who typically benefit from multi-million pound operational savings and a direct increase in customer satisfaction.

Gartner has identified Respond as an emerging player in the global Customer Experience Management (CEM) segment worth over $1.8billion in 2004 and the company is well positioned to leverage regulatory initiatives in the financial and government markets. The deal was financed by debt finance from Bank of Ireland.

Respond Group
Next Deal


“ICON got the corporate finance tactics spot on. Their support throughout was invaluable.”

Martin Lowson
CEO and Founder, ATS

Sector Expertise

"ICON were outstanding. Without their dedication and market knowledge, this deal would not have happened".

Mark Crosier, CEO Deepstream Technologies.


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